One day, my dashboard started alarming me that my Hood was open. When I brought it to Weber, it had been looked at by another shop with less expertise in the field. Unfortunately, they disconnected a cable and Weber wasn't able to pop the hood open at all due to their mistake. Long story short, they tried to find a workaround for hours to get it open & kept me informed the whole way.
I was floored when they went above & beyond to talk to a body shop that worked on my car after an accident back in July. They were able to find a way to open my hood and get the work covered under warranty. Suffice it to say I was so nervous about this whole ordeal, and Weber made things easy. They replaced my hood latch that included the broken sensor. Beyond that - they are actually continuing communications with the body shop to try & get me a reimbursement through insurance. After investigating, they informed me this is probably a delayed result from my accident. What life savers!
I am SO grateful to Weber and their amazing team for the fast fix, communication, and continued effort. I will NEVER take my car anywhere else!